Poor collaboration can kill your company and increase failures in the workplace, according to Salesforce. In fact, 97 percent of those surveyed think a lack of alignment with their team impacts the outcome of a project. To stay on top of your business, you need to do more than just stay in touch with your employees when you are out of the office. Instead, carefully pick and choose technology and collaboration tools to monitor what’s going on in your store even when you are out.
Set Accountability Measures
Do you really know what your employees and customers are up to? Establish a protocol for when you step out of the office to keep accountability among your employees. Set up a Google spreadsheet with a list of tasks ranging from running sales reports to organizing inventory and break schedules. Ask employees to log on and check off pre-designated tasks. Then, you can log on from a smartphone or tablet to look through the tasks to ensure the business is running smoothly. For longer errands and outings, ask for a brief status report on a Google doc or text message to stay on top of the latest developments in your store.
Stay in Touch Virtually
Using a smartphone is an obvious choice for keeping tabs on the office, but not all devices are created equally. Pick up a Samsung Galaxy S 6 with a free 128GB memory card to store more data, photos and videos. Ask employees to occasionally send over an image or video of what’s going on in the store. For example, you may need to see how promotional signage looks to pick up more supplies and inventory before heading back to the office.
Use an Electronic Gateway System
Rethink your electronic payment gateway, and switch to a system that makes it easy for you to log on remotely while doing errands or at a meeting. Choose a system that allows you to virtually access a transaction report. You can usually narrow down the search option by a credit and refund search to see how many customers are coming in for returns and how many are looking for your sale or newly stocked items.
Leverage Team Communication Tools
Incorporate a team communication tool like HipChat or Slack so owners, managers and employees can all stay on the same page. The idea is to use one central platform for both communication and tasks to keep tabs on the big picture of your business.
HipChat allows users to share comments and videos, and it integrates with services like Dropbox and Twitter. Store managers can ask employees to send out tweets alerting followers to new sales. Or, use Slack to monitor the tweets before sending employees a video file to look at for future social media posts.
Use a Webcam
Set up a basic webcam to see what customers and employees are up to for simple monitoring over your smartphone or tablet. Send back texts or notes to employees to ask questions or assign new tasks. For something more robust, try a security camera with remote access or get innovative with your options. Some stores use department store mannequins outfitted with audio and video recording capabilities. Ideal for large stores, managers can keep tabs on what customers are doing on multiple floors and ask employees to address issues as needed.